Hi, I’m Nyala
Product, Strategy, & Service Design
Designer specializing in Service and Behavioral design- with expertise in healthcare, financial, and insurance domains.
I lead initiatives that reshape customer experiences, align diverse stakeholders, and drive measurable business impact. I thrive at the intersection of design strategy and storytelling, bringing empathy, clarity, and collaboration to every project.
My goal is to help real people, and I’m committed to creating inclusive and equitable conversations, processes, and solutions.
Case Studies
Long-Term Care Mapping & Alignment
Long-Term Care Visioning & Co-Creation
Long-Term Care Continuous Improvement
Recommendations
"Nyala excels at creating clarity and building connections. She listens with intention and ensures every voice in, and outside of, the room is heard and valued. Whether facilitating workshops, creating service blueprints, or mapping end-to-end journeys, Nyala consistently balances urgency with thoughtful care, delivering ideas that make an impact."
Suzanne Ackerman, Director Experience Strategy